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A woman who took advantage of Costco’s generous return policy is going viral on TikTok.
In the video, which has been viewed more than 2 million times, Jackie Nguyen explained what happened when she decided to return the sofa she had owned for two and a half years. Nguyen said he didn’t have the receipt for the couch and admitted he was nervous.
“It’s very intimidating to make a big purchase and go there and return it…it’s very intimidating,” she said. “A lot of people are watching you, but who cares? Return it. We have a great return policy.”
@xojackkss Returning the sofa to Costco ✨ #CostcoReturn #CostcoTikTok #Costco ♬ Original song – JackieNguyen
Nguyen explained that she remembered the date she purchased the sofa and was able to relay that to a Costco employee, who was able to find her purchase record and accept her return for a full refund.
Related: There’s a new benefit exclusive to Costco members
”[The employee] “I just asked if there was a problem or if you don’t want it anymore or don’t like it,” she explained. “And I said I don’t like it anymore, I just don’t like the color.”And they gave us a refund, a full refund. [our] card. “
In a now-deleted post, Nguyen told viewers that if they return such high-ticket items to Costco, they will not receive a refund, even if the item’s price has increased since the original purchase. He said that the only thing that will be affected is the purchase price.
In Nguyen’s case, she reportedly purchased the sofa for $900, but was refunded the $900 because it is currently on sale for $1,500. dairis dot.
Costco’s return policy states that, with some exceptions such as some electronics that must be returned within 90 days and a no-return policy for tobacco and alcohol, the company states that “all products we sell are We guarantee your satisfaction and refund your purchase price. .
Related: Hack to go to Costco without registering
As of Friday afternoon, Costco was up nearly 38% year over year.
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