[ad_1]
In some cases, what you order online may not be what you receive.
In this video, which has been viewed more than 1.4 million times, a woman took to TikTok to explain how she ordered a Dolce & Gabbana ashtray (retail price: $275) from Saks Fifth Avenue, only to receive something rather suspicious instead. He said he shared the details of what happened.
@saks5thavenue ♬ Original song – Dozo
When she opened the Dolce & Gabbana branded black box she ordered, there was a can of tuna inside.
“I opened it and…this is what I found,” she told viewers as she pulled out the can. “Canned albacore tuna. It’s a little hard to see, but there’s a ring inside the bubbles that looks like it was there, and if you look at the lid, you can definitely see it…This is the most expensive canned food I’ve ever bought.” Tuna. ”
In a statement to TODAY, Sachs said the mistake was part of a trend of online shopping fraud involving returns and confirmed that the order had been exchanged.
“We take customer experience very seriously, and we are seeing an increase in online fraud across the retail industry, especially related to returns,” a Saks representative said today. “Luxury goods remain a target given their high prices, which is why we have introduced stricter steps in our return process, including additional screening and enhanced authentication. Fulfillment centers manage millions of shipments each year, and it is unacceptable for even a small number of customers to experience this.”
Viewers were left stunned by shoppers’ findings, with many sharing stories of erroneous online orders.
Related: 5 steps to make the most of product returns
“This happened to me,” one viewer wrote. “I ordered Loewe sneakers at Saks and received a random jacket. Not like a tuna fish lol. The customer service was great.”
“This is the third video I’ve seen this week of an insane customer experience at Saks,” another person noted. “What the hell is going on?”
A study by Appriss Retail and the National Retail Federation estimates that 13.7% of returns, or $101 billion worth, will be fraudulent in 2023. Instead, customers were returning stolen goods or “junk” (like cans of tuna in the case of the TikToker). claimed to have never received their orders, or orders (but did receive them).
“When fraud is on the rise this year, as we’re seeing in the data, retailers need to make at least some changes to their policies to address potential fraud and fraud.” CEO Michael Osborne said. According to CNBC, Appriss Retail. “It increases costs and essentially erodes margins.”
Saks Fifth Avenue did not immediately respond. entrepreneurThis is a comment request from .
[ad_2]
Source link
