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Acquisition that enables end-to-end network lifecycle management for telcos on a single AI-first platform
Barcelona, Spain, February 26, 2024–(Business Wire)–mobile world congress — ServiceNow (NYSE: NOW), the leading digital workflow company that makes the world better for everyone, today announced the launch of NetACE from Atrinet to accelerate business transformation for telecommunications companies (telcos). ™ announced that it has entered into an agreement to acquire network management and automation technology. . Once replatformed to the ServiceNow platform, Atrinet’s NetACE technology enables comprehensive end-to-end network lifecycle management for telcos on a single AI-first digital workflow platform.
Telcos often lack the tools and technology needed to manage their networks efficiently and often rely on manual processes. Adding Atrinet’s NetACE network discovery and activation capabilities to the Now platform provides stronger connectivity for carrier workflows and collaboration across a vast network, from initial sales to service activation and warranty. We address these challenges by achieving improvements in These new features accelerate ServiceNow’s roadmap for carriers to support ServiceNow’s communications network inventory and order management for communications products, a significant step toward providing closed-loop automation for communications networks.
“The strength of ServiceNow is that we can connect the entire communications stack on one platform,” said Rohit Batra, general manager of communications, media and technology industries at ServiceNow. “By adding Atrinet’s discovery and activation capabilities to our telecom industry products, we will help service providers manage their entire network lifecycle, increasing productivity and reducing costs.”
This acquisition reflects ServiceNow’s commitment to developing comprehensive, purpose-built industry solutions that help customers increase productivity, increase efficiency, and accelerate business transformation. With this acquisition, ServiceNow will enable carriers to manage critical network processes such as discovery, activation, field service, incident management, and workflow initiation all from a single platform. The Atrinet NetACE cloud-native product suite provides a low-code approach to automate all discovery, provisioning, and network management processes for carriers under an open network unified management system.
With the sale of NetACE to ServiceNow, Atrinet became a Certified ServiceNow Consulting and Implementation Partner. This partnership is designed to deepen ServiceNow and Atrinet’s relationship and expand their offering of implementation services to ServiceNow customers.
AtriNet is committed to honoring existing agreements and ensuring excellent service delivery.
“AtriNet’s mission to provide innovative operations and network automation solutions to the telecommunications industry complements ServiceNow’s intelligent platform and commitment to driving business transformation for our customers,” said AtoriNet CEO and Founder. says Effi Levy, “We look forward to a close partnership with ServiceNow to help carriers around the world drive operational efficiency, exceptional customer service, and business growth.”
Atrinet was founded in 2013 and is headquartered in Hodhasharon, Israel. The acquisition of Atrinet’s NetACE™ network management and automation technology is the latest example of ServiceNow’s continued commitment to driving innovation in the communications industry. ServiceNow today announced that it is partnering with NVIDIA to launch generative AI solutions for carriers, including Now Assist for Telecommunications Service Management (TSM). This allows carriers to increase agent productivity, reduce resolution time, and improve customer experience. Segra, one of the largest independent fiber optic infrastructure bandwidth companies in the United States, also announced that it has selected ServiceNow to launch its new SegraOne for case and incident management. This solution uses ServiceNow Telecom Service Management to simplify daily operations, help resolve issues faster with AI-driven solutions, increase transparency, and optimize omnichannel self-service. , transforming customer service and employee experience.
ServiceNow expects to complete the acquisition of Atrinet NetACE in the second quarter of 2024. Financial terms of the transaction are not disclosed.
Use of forward-looking statements
This press release contains “forward-looking statements” regarding ServiceNow’s expectations, beliefs, plans, intentions and strategies regarding ServiceNow’s proposed acquisition of NetACE™ network management and automation technology from Atrinet. These forward-looking statements include statements regarding future product features and services and the expected benefits of ServiceNow. Forward-looking statements are subject to known and unknown risks and uncertainties and may be based on inaccurate assumptions that may cause actual results to be materially different from those anticipated or implied by the forward-looking statements. It may be different. If any such risks or uncertainties materialize, or if any of our assumptions prove incorrect, our results may not be as good as those expressed or implied by any forward-looking statements we make. It can vary greatly. We undertake no obligation to, and do not intend to update, any forward-looking statements. Factors that could cause actual results to differ materially from those in forward-looking statements include, but are not limited to, the inability or delay in assimilating or integrating AtriNet’s technology into our platform; not. the inability of ServiceNow or Atrinet to retain employees after the transaction closes; unanticipated obligations or liabilities related to AtriNet’s traditional business; Potential Adverse Tax Consequences. disruption of our business and diversion of management’s attention and other resources; Further information regarding factors that may affect our financial and other results is contained in the filings we make from time to time with the Securities and Exchange Commission.
About ServiceNow
ServiceNow (NYSE: NOW) makes the world work better for everyone. Our cloud-based platforms and solutions can help organizations digitize and integrate, finding ways to achieve smarter, faster and better workflows. So employees and customers can be more connected, more innovative, and more agile. And we can all create the future we envision.The world works with ServiceNowTM. For more information, please visit www.servicenow.com.
©2024 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.
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