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A seemingly small mistake cost an Australian couple an extra $5,000 on their plane ticket.
Phil and Kate (who chose to keep their last names anonymous) were scheduled to fly from Brisbane to Melbourne, Australia, on Virgin Airlines, then from Melbourne to London on Qatar Airways.
The plan seemed solid until the couple arrived at the check-in counter, but one of the staff members said that even though Duchess Kate’s official name is “Catherine,” the plane ticket had a ” The name “Kate” was printed on it.
Phil, who purchased his tickets for $2,400 each through the travel company Student Universe, says the only way to fix the error is to cancel the tickets for a small refund and buy a new one under the name “Catherine.” I was told that it was. Current price is $4,700.
“They didn’t have time to issue a name change on the ticket, that was their reason. But they did have time to sell new tickets,” Phil told local media. 9 now.
The couple were told that the name on Kate’s passport must be the same as the name issued on the ticket, and when they contacted Virgin Airlines they were told they would need to confirm the details through Student Universe. That’s what I was told.
Because they were using a third-party booking website, there wasn’t much the airline could do.
“They took advantage of the whole situation, especially during peak travel season and time was of the essence,” Phil explained of Student Universe offering new tickets at a higher price. did. “We were in a situation where we had to fly the plane, and they knew it.”
Student Universe’s policy states that most tickets are “allowable for price changes” plus any price difference included in the fare, but as in the case with Phil, “airlines typically , does not allow route changes or renames.” Kate.
Virgin’s website also states that customers who booked through a third-party agent or website should “contact that third party directly if they have any questions regarding their travel arrangements.” There is.
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