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McDonald’s has apologized to customers after an IT system outage made it impossible to order food at some restaurants. Jonathan Brady—Pennsylvania Images (Getty Images)
McDonald’s Corp. suffered a system failure that appears to have started in the Asia-Pacific region and spread to other markets around the world, leaving customers unable to order in stores or through electronic platforms.
The problem, caused by a problem with the fast food giant’s computer systems, spread from Japan to Australia, New Zealand and several European countries on Friday, leaving some restaurants unable to take orders or serve food. did.
“We are aware that a technology outage has occurred that impacted our restaurants,” McDonald’s said in an emailed statement. “The issue is currently being resolved. We apologize for the inconvenience and appreciate your patience. Notably, this issue is not related to a cybersecurity event.”
Social media users in the UK reported being unable to order online on Friday morning. The company said in a separate statement that the Ireland-Ireland issue has now been resolved.
A spokeswoman said problems were also occurring in Germany and other markets in Europe this morning, and the company was still looking into the details.
McDonald’s shares fell 0.5% in premarket U.S. trading.
The problem is the first to occur in Asia, with restaurants in Taiwan suspending phone and online orders due to system maintenance, and McDonald’s Japan said many stores across the country were forced to close. interrupt their strategy.
Meanwhile, the New Zealand Herald reported that stores were unable to take orders, while Australian broadcaster 7 News reported that restaurants across the country were affected by power outages. Singapore’s Strait Times reported that McDonald’s app ordering service is down in the city-state.
Still, some places were returning to business as usual. McDonald’s systems in Hong Kong are gradually resuming normal operations, with customers once again able to use the app and self-ordering kiosks, according to a post posted on the official Facebook page around 5pm local time. . Online orders have also resumed in mainland China, according to a Weibo post.
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