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AI replacing jobs isn’t just a theoretical idea, it’s actually happening, according to a new study.
Henry Win Chiu, a researcher at Queens, New York-based labor and employment trends website Bloomberry, looks at which jobs are most likely to be replaced by AI, and which ones are already being replaced. We looked at 5 million data points for this purpose.
Chiu, who is also the co-founder of content marketing platform BuzzSumo, highlighted the 12 most popular freelance roles on freelance hub Upwork, with postings starting 30 days before ChatGPT’s public launch and ending in February 2024. We tracked how it changed.
He found that most job categories saw an increase in postings, with three notable exceptions: writing, translation, and customer service.
Related: JPMorgan announces its AI cashflow software reduces human work by nearly 90%
All from November 1, 2022 to February 14, 2024, writing jobs decreased by 33%, translation jobs decreased by 19%, and customer service jobs decreased by 16%.
“I definitely expected writing jobs to decline, as this is probably the most popular use case for ChatGPT and that is reflected in the -33% decrease in writing jobs.” Chiu wrote.
He elaborated that it’s no surprise that customer service jobs have declined due to the rise of AI customer service chatbots.
Related: Klarna says its AI assistants are doing the jobs of 700 people. The company laid off the same number of employees two years ago.
Jobs increased in almost every other category, with video editing/production jobs increasing by 39%. Posts of freelance jobs such as graphic design, web design, accounting, sales, and web development also increased.
Chiu said in his report that he decided to analyze freelance jobs rather than full-time or part-time jobs because the freelance market is most likely to be affected by AI first.
He explained some of the data. Generative AI tools may be powerful enough to replace writing tasks, but they are still falling short of producing high-quality results for tasks like image and video generation. However, that may change as OpenAI recently announced its text-to-video AI generator ‘Sora’.
Another explanation could be that users do not yet understand how to fully use the AI tool.
Related: Even if you’re afraid, you can still use it — why are so many American workers shy about AI?
According to a 2023 Upwork study, freelancers make up 38% of the U.S. workforce and are more likely than other professionals to regularly use generative AI for tasks like research, brainstorming, and coding. It has been shown to be 2.2 times higher.
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