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Below is an excerpt from business expert Scott Greenberg’s new book. Stop the shift show: Turn struggling hourly workers into a top-performing teamcurrently available.
In order to turn a good team into a great team, it is important to evaluate yourself as a leader. One way he does that is by comparing the characteristics of his top managers and typical managers. Both work hard and perform the same duties. However, their approaches are completely different and give different results. Look at the contrasting perspectives on the same management area in the chart below and see which managers’ perspectives are most aligned.
At first glance, top managers may appear to be gentler and have more sensitive sensibilities. it’s not. They will be as tough as they need to be when the situation calls for it. They are slow to hire and quickly fired. They hold employees accountable and let them know if they aren’t improving. Top managers protect the customers they serve (consumers or other sectors) and protect the culture. They will not tolerate poor performance or harmful behavior. But even in such situations, their words and tone are intentional. They suppress their emotions. They do not believe that “hard” and “soft” are mutually exclusive management styles. They see these as two different tools that they can use depending on what they need at that moment. They are always asking what their team members need most in the situation to become better employees.
Buy “Stop the Shift Show” now: Entrepreneur Books | Amazon | Barnes & Noble
Are management skills something you are born with?
Gallup seems to think so. Their research shows that only 10 percent of people in management positions have the talent to lead people. The group has the ability to “naturally engage with team members and customers, retain top talent, and maintain a culture of high productivity.” Some people are born into this world already equipped with intelligence, drive, empathy, emotional intelligence, curiosity, humility, and integrity. People born with these traits have an advantage.
But even if you don’t, you can still develop it. Gallup also shows that with proper coaching and training, an additional 20% of people have the potential to become strong managers. I’ve seen many people become better managers. They had to work harder and be more careful about their thoughts and actions. They had to rebel against some instincts, change their mindset and break some habits. However, over time, they gained influence and improved the team. You may not be among the lucky 10%. I don’t think it was. But it can be improved. Talent is something you are born with, but skills can be developed. Don’t let data hinder your improvement efforts. A great pilot once said: “Never tell me the probability!”
Get more management tips and strategies from Stop the Shift Show, available now at Entrepreneur Books.
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