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On Friday, a system failure at McDonald’s was reported around the world, forcing some restaurants to close for several hours and leading to complaints from customers on social media. The fast food chain is calling it a “technical outage,” which is currently being repaired.
Chicago-based McDonald’s said the issue was not related to cybersecurity issues.
“We are aware that a technology outage occurred that impacted our restaurants. The issue is currently being resolved,” the burger giant said in a statement to NBC Chicago. “We would like to thank our customers for their patience and apologize for any inconvenience caused.”
Before, McDonald’s in Japan posted on X, Twitter previously reported that “many stores nationwide have temporarily suspended operations” due to a “system failure.”
The website Downdetector also reported a spike in issues with the McDonald’s app in the past few hours across the United States, including Phoenix, New York, Montreal and Chicago.
As of 5:45 a.m., the U.S. app said, “We are currently experiencing connectivity issues. Some features of the app may not work as expected.”
Some McDonald’s restaurants have resumed normal operations after the power outage, with people ordering and picking up meals at stores in Bangkok, Milan and London.
Even though customers were able to order and pay digitally again at a Bangkok restaurant, there was still plywood on the door and a sign saying “Technicians are updating the system.” , apologized for the inconvenience caused.
A McDonald’s spokesperson in Denmark said the “technical glitch” had been resolved there and the restaurant was open.
Employees at a restaurant in Milan noticed their system had been offline for several hours, and a technician provided instructions on how to get it back up and running.
Media outlets reported that customers traveling from Australia to the UK had complained about problems with their orders, including one Australian customer who posted a photo on X saying the kiosk was unavailable.
“All McDonald’s restaurants are connected to a global network and it’s a mess,” Patrick Hjelte, owner of several McDonald’s restaurants in central Sweden near the Norwegian border, told local newspaper Nja Värmlands. told Tidning.
This is a developing story and will be updated.
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