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Sunnyvale, California and Newbury, UK, February 23, 2024 (Globe Newswire) — eGain (Nasdaq: Egan), the leading AI knowledge platform for customer engagement, today announced that the company will be showcasing eGain Knowledge Hub with AssistGPT™ at CCW Berlin, scheduled for February 26-29.
Rated #1 by analysts and KMWorld, eGain Knowledge Hub provides accurate answers and personalized guidance in your agent work flow. Accelerating automation in the Knowledge Hub is eGain AssistGPT™, a new code-free generative AI feature that helps businesses use customer conversations and his SME documents up to 5x faster than industry benchmarks. Allows you to build knowledge.
The company will demonstrate how Knowledge Hub leverages generated AI to deliver business value at scale faster with fundamental task automation for knowledge authors, agents, and analysts. Innovative features include:
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Orchestrate customer, agent, and operational experiences with generative and conversational AI
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Digital-first omnichannel experience integrated with contact center systems using BYO (Bring Your Own) composable architecture
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Connected analytics for contact center operations, customer journey, and knowledge optimization
Visitors to the eGain stand will receive a free copy of the eGain special edition book ‘Knowledge Management for Dummies’ published by John Wiley.
For more information
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eGain AI Knowledge Platform: eGain Knowledge Hub
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eGain booth: Hall 2, Stand C3
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Breakout session:
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Topic: Knowledge Management – The missing ingredient in customer service generation AI transformation
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Speaker: Anthony Gray, Vice President, eGain EMEA
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Date, time and location: February 28, 2024, 4:30 pm (CET), Hall 2, Speaker Forum
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About CCW 2024
Access: https://www.ccw.eu/en/
About e-gain
Powered by AI and analytics, eGain Knowledge Hub improves customer experience and reduces cost of service with virtual assistance, self-service, and modern agent desktop tools. For more information, please visit www.eGain.com.
media contact
Michael Messner
408 636 4514
press@egain.com
eGain, the eGain logo, and all other eGain product names and slogans are trademarks or registered trademarks of eGain Corp. in the United States and/or other countries. All other company names and products mentioned in this release may be trademarks or registered trademarks of their respective companies.
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