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Access to electricity is considered a fundamental right in modern times, but energy costs are increasing.
NV Energy explains recent rise in energy costs
Earlier this year, the Nevada Public Utilities Commission rate increase For Southern Nevada.
We recently spoke with the Energy Policy Institute (EPI), a utility watchdog group, about its ongoing efforts to collect data and understand NV Energy’s disconnection rates.
To this end, EPI requested public records of customer complaints filed against NV Energy over the past three years.
As of now, they have records of hundreds of complaints filed between January 2023 and September 2023.
EPI criticized NV Energy for asking consumers to partially fund advertising while people are struggling with their bills.
“NV Energy used the Super Bowl to promote their brand and also promote this PowerShift program, which we know has been recalled by customers, at least in the past,” said the study, which was supported by the Energy Policy Institute (EPI). said Kellyanne Conroy. “This is a pretty egregious example of a utility serving commercial customers while residential customers are shouldering the burden.”
In NV Energy’s recent utility bill case, the Consumer Protection Bureau released information showing that NV Energy’s customers were funding at least a portion of NV Energy’s bills. power shift advertising campaign.
On Friday, we spoke with NV Energy about EPI’s efforts to highlight customer complaints and the cost of its PowerShift advertising campaign to consumers.
An NV Energy spokesperson responded with the following statement:
NV Energy is committed to ensuring Nevadans have access to reliable, affordable and sustainable electricity. We take customer complaints very seriously and will thoroughly investigate complaints to resolve concerns and provide solutions.
NV Energy encourages customers with concerns about their utility bills to contact NV Energy. NV Energy offers a variety of products and services to help customers save energy and reduce their bills. For more information, see Energy Saving | NV energy.
The termination process is regulated by the Nevada Public Utilities Commission. For more information about these rules and regulations, please visit the European Commission website at: Termination of Service (nv.gov). Please note that pursuant to NAC 704.375(7)(a)(2)(III), electric utilities may not disconnect service if the temperature is 105 degrees in Southern Nevada or 100 degrees in Northern Nevada. please. Service disconnection is never a desirable outcome for NV Energy.
The Nevada Public Utilities Commission’s Consumer Bill of Rights outlines the obligations of public utilities under the law in providing essential services to everyone.For more information, please visit: Consumer Bill of Rights | NV Energy
NV Energy Statement on PowerShift:
NV Energy’s PowerShift program helps customers reduce their energy usage and bills through a variety of programs and services, including free in-home assessments and free smart thermostats.We encourage our customers to find out more here: Energy Savings | NV Energy
NV Energy is permitted to do so and seeks to recover a limited amount of advertising costs associated with the PowerShift program through filings with the Nevada Public Utilities Commission pursuant to Nevada law. The committee will review and approve these expenditures.
NV Energy is proud of our commitment to our community. Supporting local charities, events and sports teams is an essential and expected part of being a responsible community partner. We take the management of the money we receive from our customers’ rates very seriously and work hard to provide our customers with affordable, sustainable and reliable services in a financially responsible manner. is. We are also proud to be among the nation’s leaders in clean energy development. Please rest assured. We continue to serve our customers and communities.
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